WhatsApp has seen some massive activity recently, reaching a tremendous number of over 70 billion messages, peaking specially at the 2018 new year’s eve (about 75 billion messages were sent and received on this eve alone). These numbers reflect a significant increase in the applications usage and base of users compared to the numbers of the previous years. The highest record estimated was in the new year’s eve in 2016 with a total of 65 billion messages.

However, such extraordinary activity in the new year’s eve resulted in temporary malfunctioning in the application. WhatsApp was down for a couple of hours at such a busy night, resulting in the dissatisfaction of many of its users who were not able to send or receive messages and greetings during this period of outage. This did not last for long though. It took from WhatsApp a whole 2 hours to fix this glitch and make the application operational again.

It is worthy to note that this is not the first time that WhatsApp faces such a global black-out. Several users have reported that their application went down in several time points in the year 2017. WhatsApp has been exerting much effort to keep up with the rising number of its users and the huge traffic of messages, whether text or visual (images, videos, emojis, gifs, etc.), so that it prevents any service outage in the future. It seems that more effort is needed, especially with the increasing usage that the application is facing.

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